Customer Service Promise and Return Policy
Our Customer Service Promise
Our Team of fermentation specialists have years of experience brewing and fermenting a variety of things. We look forward to answering any and all of your questions about brewing or other fermentation related topics. Give us a call, shoot us an email, or stop in the shop and talk to one of our knowledgeable fermentation specialists. We promise you will talk to a real person right away, no call centers or complicated phone trees here. That’s our Customer Service Promise. Remember, Great Friends Bring Homebrew!
Our made to order Recipe Kit Guarantee
We handcraft all of our recipe kits when you order them ensuring the freshest ingredients possible. We are so confident that you will like our beer kits we will replace any of our kits no questions asked.
What items can be returned?
If you are unsatisfied with any item purchase for any reason, Calll us for a Return Authorization and send it back to us with your original invoice within 30 days and we will refund your purchase price on that item (excluding shipping charges).
Who pays for return shipping?
The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Northern Brewer will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date.
Please contact us if your defective merchandise is less than $10.00 in value; returning the merchandise may not be necessary.